RETURNS

Please see our general terms & conditions below.

Returns Policy

Any customer requesting a refund or a free replacement must meet the following conditions:

• Complete in a fully resalable condition.
• With all tags and barcodes intact
• In the original packaging.
• Within 14 days of receipt.
  
• We are unable to compensate for returns postage. 
  
• Items bought in store must be returned in the same store. As we do not have online facilities for store orders.
• A returns charge of £2.99 per parcel will be taken from your refund amount.

Failure to do so may mean we cannot accept return of the item; this does not affect your statutory rights.

After this we will only accept faulty goods free of charge, all other returns will be subject to an administration fee.

All items must be returned complete, unused and in their original packaging.  We reserve the right to refuse a refund based on the condition of the returned item. We will not return items which we have not been passed for a refund unless you pay for the return postage or arrange for yourself. If you send the item back to us again, or refuse to accept the return delivery, this will be deemed to be irreversible authority for us to dispose of your goods without further notice.

How to return an item

Complete the returns form included with your delivery and indicate that you would like a refund.

Place the completed returns form inside the parcel and securely seal the package

Use the link below and follow the instructions to create a return label.

-       Once we have received the return, we will inspect the goods and issue a refund, Note, a returns charge of £2.99 per parcel will be taken from your refund amount.

Please use this link to arrange your return Which order would you like to return? - Royal Mail Group Ltd. Please note, enter the # key before you enter your order reference number.

Exchanges

We’re happy to offer exchanges to help you find the perfect fit or style. To request an exchange, simply note your preferred item or size clearly on the return form included with your order. Please ensure the form is completed and enclosed with your return so our team can process your request smoothly.

Late Returns

We reserve the right not to refund you if you return items to us outside of the terms of our 14-days refund policy and your statutory right do not apply. Such items may be returned to you at your expense. You will be notified of the applicable charges. If you send the item back to us again, or refuse to accept delivery, this will be deemed to be irreversible authority for us to dispose of your goods without further notice.

Disposal will not constitute any admission on our part that we have failed in any way to honour our obligations to you in full and will not constitute any unlawful action against the goods or us.

Refunds

Refunds will be issued to the original card on which the items where purchased.

Refunds to a card other than the original can only be processed under the following circumstances:

• The original account no longer exists.
• The original account details have expired.

Please allow up to 7 days for the refund to reach your account. A refund may take longer if the card has expired or changed.