Privacy Policy

Personal information that we collect from you – this will depend upon the services you are using:

  • Name
  • Home, Invoice and Delivery Address
  • Email Address (home, mobile Customer Dependant)
  • Purchase information
  • Payment card information, this is held by banks, and not directly by us
  • Account Password and Login details, customer Special Note for order
  • Details of your interactions with our Customer Contact Centre
  • IP Address
  • Device information
  • Website / Browsing History, including location data
  • Cookie information (please see our Cookie Policy for details)
  • Register for My Account
  • Subscribe to our newsletters
  • Submit reviews
  • Engage with us via social media
  • Use our customer services team or contact us for any reason, e.g. order queries, complaints, website issues via phone, chat online, email and postal correspondence
  • Browse the website – please see the section on cookies for more information

Personal information that we collect from Third Parties

We may collect personal information provided to us by other companies who have obtained your permission to share this information with us.

We use your personal information in a number of different ways, depending on the type of information provided. You do not have to provide this personal information but if you don’t, then you may not be able to purchase goods from us.

Your name and contact detail

We’ve got to do this to perform our contract with you. To fulfil your order, i.e. taking payment, updating you regarding the status of your order and shipping the order to you (including the printing of labels).

To manage any issues during order fulfilment. This would also include travel money orders / tax free shopping / click and collect / refunds and returns. We’ve got to do this to perform our contract with you. We may also keep a record of this to comply with our legal obligations.

To register you for My Account. We’ve got to do this to perform our contract with you. Where you have not yet purchased anything from us, we will ask you if you want to consent to email marketing registration.

To send you offers, promotions and events. JustElegance has a legitimate interest to send you promotions e.g sale or any discount, You can opt out of these at any time through your account settings. We will also ask you if you want to consent to email marketing through this registration.

To verify your identity when you access your account or to contact you to perform security checks. JustElegance has a legitimate interest in ensuring that you are who you say you are to ensure goods and services are provided to the correct person.

To monitor and improve the services and the Website, including monitoring browsing activity and session replays. JustElegance has a legitimate interest in monitoring the websites to improve customer experience and to keep up date with legislation and technology.

To send you service emails or communications required by law to update you about any changes to our goods and services, any information required by law relating to your order or product recalls. We need to do this to comply with our legal obligations. We don’t need your consent to send you these communications but they will not include any promotional content.

Your payment details

To fulfil your order, i.e. taking payment, updating you regarding the status of your order and shipping the order to you. As well as managing any issues during order fulfilment. We’ve got to do this to perform our contract with you and our contracts with partners and suppliers who work with us to provide a service to you.

Your device information

Using Computer, laptop, tablet or phone, all provide a different experience. Information is used in order to tailor your experience online and send you personalised emails (in combination with other information you have provided to us or our third parties) so that we can offer you goods and services and promotions, offers and events we think you will be interested in. We will do this where you have consented to use of cookies. Please see our section on Cookies & our Cookies Policy for more details. You can manage your cookie settings at time.

In order to provide our services to you, we share your data with the following categories of companies:

Amazon, Ebay – if you purchase our products via these websites your information will be used by them and you will be able to check their privacy policies.

Social Media sites, Facebook, Instagram, Pinterest, we post articles & also auto post articles on these sites using Hootsuite, which is a widely used and well regarded piece of software.
Google analytics, allows us to view analyse & information available.

Couriers- Companies that help get your purchases to you, such as payment service providers, warehouses, order packers, and delivery companies or as part of the standard customer journey for the purposes of taking payment, managing your order, monitoring site performance and stability, improving customer experience, tracking revenue, delivery and returns. We use various couriers such as Royal mail, DPD, Parcel Force.

Worldpay/Paypal/Banks-Credit card, debit Card payments, reference agencies, law enforcement and fraud prevention agencies and payment card. All credit/debit card holders are subject to validation checks and authorisation by the card issuer and we may share your personal information with such third parties as are necessary to enable us to do such checks. The third parties may keep a record of the information provided. We JustElegance do not hold your bank details, we only have access to your data in order to enable us issue refunds or to settle any queries.

We’ll hold on to your information for as long as you have your account with Just Elegance, or as long as is needed for us to be able to provide the relevant goods or services to you. Just Elegance general retention policy is to retain information for 6 years after your last contact with us.

You have many rights over your personal information and how it is used. The table below sets out the rights which are available to you (depending on how we collected your personal data) and how to make use of those rights.

If you would like to make a request for any of the rights detailed below, please email us.

Your rightsHow to make use of those rights
Right to be informed about what we do with your informationThis Privacy Policy and any details provided when we capture your personal information will keep you informed about how we will use this information.
Right to access your informationYou can request access to the personal information we hold about you at any time.
Right to correct your informationIf you believe that the personal information we hold about you may be incorrect, then the easiest way to correct this is through updating your profile in My Account. If you don’t want to do it this way or don’t have a My Account, you can ask for us to update your information. Simply email us.
Right to delete your personal information (unless we have a reason to keep it)Some people call this the “right to be forgotten”. Unless we have a reason for keeping your personal information (for example, where we need this to provide a service to you ordeal with an ongoing complaint), you can request for us to stop holding your personal information. If we need to hold on to your information we will tell you why we need to do this when we respond.

Where Just Elegance is using your personal information based on your express consent to this, you have the right to withdraw your consent at any time. To withdraw your consent please contact us at jecustomerservices@justelegance.com.

You can also update your consent settings for cookies on the website using your browser settings.

If you believe that we have not handled your personal information correctly or are not happy with how we have dealt with your request, you have the right to lodge a complaint with your relevant regulatory authority. In the UK this is the ‘Information Commissioner’s Office’

If you have given us your contact details, we may use these (in accordance with any preferences you have expressed) to send you marketing messages by email and social media to keep you aware of what we’re up to and to help you see and find our products more easily. This includes sending details of special offers from JustElegance.

When we collect your personal data, we give you the opportunity to opt-out of receiving those marketing messages by simply ticking unsubscribe.

Cookies are small encrypted text files that are stored on your device by a website. Our Websites use cookies to enable you to shop, greatly enhance your shopping experience and to analyse our traffic on our website which enables us to better serve you.

For further information https://www.justelegance.com/cookie-policy/

We may change this Privacy Policy from time to time, or as required by legislation updates, to reflect how we are processing your personal information. If we make significant changes, we will allow you to review the changes.

You can contact us by:

Email

jecustomerservices@justelegance.com

Telephone

+44(0)121 693 6030

By Post

Just Elegance
247 Golden Hillock Road, Birmingham, B11 2PJ